HDFC Bank is India’s leading private sector bank. The financial institution offers various products and services to customers worldwide. And credit card is one of the product offered by the bank.

Many times, new or existing credit card users of HDFC bank need to contact the bank for various reasons such as grievances, bill payment, buy new card, block the card and others. And they can contact through following channels. Details of each communication channel is mentioned below.

1. Phone for Indian customers and NRI
2. Email
3. Direct Mail
4. Live Chat
5. Bank Visit
6. Social Media
7. Mobile App

(1) Phone for Indian Customers

HDFC Bank Credit Card Phone is 61606161 or 6160616 (depending on the city as highlighted in the table below). Make sure to add city code as a prefix before dialing the customer support number. For cities other than the ones listed below dial 1860 267 6161

Here are the city specific contact numbers –

(2) Email

HDFC Bank credit card customer support Email ID is [email protected] 

For any card disputes such as wrong bill amount etc.; it is best to write Email. However their response time are 2-3 business days which may be too late, if your problem is too serious. So best is to reach through phone number mentioned above.

(3) Bank Visit

This is the most time consuming as you need to personally visit for any credit card query. Since HDFC bank has many branches throughout the country, you may visit this official HDFC bank link – https://v1.hdfcbank.com/branch-atm-locator

(4) Direct Mail Address – Grievance Redressal or Others

                                          For Grievance Redressal

Mr. Manikandan PS
Grievance Redressal Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai, PIN – 600041, (Tamilnadu) 

Phone number for grievance redressal is 044- 23625600

                                            For General Inquiry

Manager,
HDFC Bank Cards Division,
PO BOX # 8654 Thiruvanmiyur PO Chennai – 600 041, (Tamilnadu)

                                                For Courier

Manager,
HDFC Bank Cards Division,
# 8, Lattice Bridge Road,
Thiruvanmiyur, Chennai – 600 041, (Tamilnadu)

(5) Live Chat with EVA in English / Hindi

You may also live chat with HDFC bank’s live personal assistant named EVA . To personally communicate, you need to visit their official website https://www.hdfcbank.com/ and a pop-up will open (refer snapshot).

You need to select Credit Card Services and select the options as they appear further. However since this chatbot is AI based and learns from chats and updates, not all of your queries will get resolved. So best is to reach the HDFC bank credit cards customer support via phone or Email. 

You may also visit the credit card section on HDFC bank website (https://www.hdfcbank.com/personal/pay/cards/credit-cards) and a pop-up will appear as shown on the right. Just select the required option and start conversation.

 (6) Social Media Channels of HDFC Bank

One of the growing communication channel by every brand these days is Social Media. And HDFC Bank

Facebook – https://www.facebook.com/HDFC.bank/

Twitter – Official Twitter Handle @HDFC_Bank – https://twitter.com/HDFC_Bank

Youtube – https://www.youtube.com/hdfcbank

Instagram – https://www.instagram.com/hdfcbank/

(7) Mobile App

Another option to contact HDFC bank credit card customer support is through their mobile app. You need to first download the app. However HDFC’s mobile app offers very limited card services –

• New card application
• Pay credit card bills
• Block/hotlist a lost or stolen credit or debit card and
• Check reward points